1) Terms & Conditions – Training Center
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern the provision of training services by [Training Center Name] (“we”, “us”, “our”) to any individual or organization (“you”, “participant”, “client”) who registers for our courses, workshops, or programs (collectively, the “Courses”).
1.2 By registering for any Course, whether online or in person, you agree to be bound by these Terms, together with our Refund Policy and Cancellation Policy, which form an integral part of this agreement.
2. Services Description
2.1 We provide professional training services, including but not limited to short courses, workshops, diplomas, and online learning programs, as described on our website or in our official brochures.
2.2 We make reasonable efforts to ensure that Course descriptions, schedules, fees, and trainers’ profiles are accurate and up to date. However, minor variations that do not materially affect the overall learning outcomes may occur.
3. Registration and Eligibility
3.1 You may register for a Course through our website, mobile application, by email, or in person at our premises.
3.2 You confirm that all information provided during registration is accurate, complete, and up to date. You agree to inform us promptly of any changes (e.g., contact details, billing information).
3.3 If you register on behalf of an organization or another person, you warrant that you are authorized to bind that organization or person to these Terms.
3.4 Minors (below [18] years or the legal age in your jurisdiction) may be required to obtain written consent from a parent or legal guardian before attendance.
4. Fees and Payment
4.1 Course fees, applicable taxes, and accepted payment methods are displayed on our website or communicated in our official proposals and invoices.
4.2 Unless explicitly stated otherwise, Course fees must be paid in full prior to the Course start date. Your seat is not guaranteed until full payment is received and confirmed in writing (e.g., email confirmation / invoice marked as paid). Training Centre+1
4.3 We reserve the right to cancel your registration if payment is not received by the due date. In such cases, our Refund and Cancellation Policies will apply.
4.4 Any bank charges, currency conversion fees, or third-party payment gateway charges are borne by the participant unless otherwise agreed in writing.
4.5 We may change our Course fees from time to time; however, such changes will not affect bookings already confirmed and paid.StoreHub
5. Course Schedule, Changes and Postponement
5.1 We will make reasonable efforts to deliver the Course on the dates, times, and format (online / in-person / blended) stated at the time of your registration.
5.2 We reserve the right to:
Change the trainer or facilitator;
Adjust session timings within reasonable limits;
Change the training venue within the same city; or
Convert an in-person Course to an online format,
where such changes do not materially reduce the quality or learning outcomes of the Course.
5.3 In the event of significant changes (e.g., change of city, substantial date changes, full format change without your consent), you will be offered (a) the option to transfer to another Course/date, or (b) a refund in accordance with our Refund Policy.The Learning Foundry+1
6. Attendance, Conduct and Removal
6.1 You are expected to attend all scheduled sessions on time and participate actively in learning activities.
6.2 We reserve the right to deny access or remove any participant whose behavior is disruptive, abusive, discriminatory, or otherwise unacceptable, or who breaches our policies or applicable laws. In serious cases, removal may occur without a refund, subject to applicable consumer protection law.UN Trade and Development (UNCTAD)+1
6.3 For Courses with attendance requirements, we may specify a minimum attendance rate (e.g., 75%) as a condition for issuing a certificate of completion.
7. Certificates and Assessment
7.1 Where applicable, certificates will be issued only to participants who:
Have paid all due fees; and
Have met the specified attendance and assessment requirements (exams, assignments, projects, etc.).
7.2 We do not guarantee that completion of any Course will by itself lead to passing any external exam, obtaining a license, or achieving specific employment outcomes.
8. Intellectual Property
8.1 All Course materials, including but not limited to slides, handouts, exercises, recordings, software, and online content, are owned by us or our licensors and are protected by copyright and other intellectual property laws.CANTERRA SEEDS
8.2 You are granted a personal, non-transferable, non-exclusive license to use the Course materials solely for your own learning. You must not reproduce, distribute, share, publish, record, sell, or create derivative works from any Course materials without our prior written consent.
8.3 Unauthorized copying, recording, or distribution of Course content (including screen-recording of online sessions) may lead to immediate removal from the Course and potential legal action.
9. Refunds and Cancellations
9.1 Our Refund Policy and Cancellation Policy govern all aspects of refunds, credits, and cancellations.
9.2 By registering for a Course, you acknowledge that you have read and agree to be bound by those policies, which are incorporated by reference into these Terms.
10. Limitation of Liability
10.1 To the maximum extent permitted by applicable law, our total liability (whether in contract, tort, negligence, or otherwise) arising out of or in connection with any Course shall be limited to the total Course fees actually paid by you for that specific Course.Boyes Turner
10.2 We will not be liable for any indirect, consequential, or special loss or damage, including loss of profit, loss of business, loss of opportunity, or loss of data, even if such losses were foreseeable.
10.3 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable consumer protection law (such as liability for fraud, fraudulent misrepresentation, or death/personal injury caused by our negligence).UN Trade and Development (UNCTAD)
11. Force Majeure
11.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to: natural disasters, war, acts of terrorism, strikes, governmental restrictions, pandemics, or major technical failures.
11.2 In such cases, we may reschedule the Course, switch to an online format, or cancel the Course with appropriate options for refunds or credits in line with our Refund and Cancellation Policies.
12. Complaints and Dispute Resolution
12.1 If you have a complaint about any aspect of our Courses or services, please contact us first at:
Email: [support@yourcenter.com]
Phone: [+XXX XXXXXXXX]
We will follow an internal complaints procedure and aim to respond within a reasonable timeframe.Institute of Banking Studies+1
12.2 If a dispute cannot be resolved amicably, it may be referred to mediation or other alternative dispute resolution mechanisms if both parties agree.
13. Governing Law and Jurisdiction
13.1 These Terms are governed by and construed in accordance with the laws of [Country].
13.2 The courts of [City, Country] shall have exclusive (or non-exclusive, as you prefer) jurisdiction over any disputes arising out of or in connection with these Terms, without prejudice to any mandatory rights you may have as a consumer under local law.
2) Refund Policy – Training Center (English Template)
This can be a separate “Refund Policy” page, linked from your footer and from the payment/checkout page.
1. Purpose
1.1 This Refund Policy explains when and how participants may receive a refund of Course fees paid to [Training Center Name] (“we”, “us”, “our”).
1.2 This Policy applies to all Courses delivered by us, including in-person training, live online classes, and on-demand (pre-recorded) courses, unless a specific written agreement states otherwise.Shuttleworth Academy
2. General Principles
2.1 We aim to be fair and transparent in handling refunds, while ensuring that we can plan trainers, venues, and resources effectively.CourseStorm
2.2 All refund decisions will be made in accordance with this Policy and applicable consumer protection laws in [Country].
3. Refunds for Classroom / Live Online Courses (Participant-Initiated)
You can adjust the days/percentages to fit your business model.
3.1 Full Refund (minus admin fee)
If you cancel 14 calendar days or more before the Course start date, you are entitled to a 100% refund, less an administrative fee of [X % or fixed amount] to cover processing costs.The Learning Foundry+1
3.2 Partial Refund (50%)
If you cancel between 7 and 13 calendar days before the Course start date, you are entitled to a 50% refund of the Course fee.
3.3 No Refund (Late Cancellation / After Start)
If you cancel less than 7 calendar days before the Course start date, or after the Course has started, no refund will be issued. In our sole discretion, we may offer:
A one-time transfer to another Course/date; or
A credit note to be used within [6/12] months,
subject to availability and any price differences.BBE Training+1
3.4 No-Show
If you do not attend the Course and did not submit a written cancellation request within the above timeframes, you will be considered a no-show and will not be entitled to any refund or credit.BBE Training+1
4. Refunds for On-Demand / Pre-Recorded Online Courses
4.1 For self-paced, pre-recorded Courses purchased through our website, you may request a refund within [7 or 14] days of purchase, provided that:
You have not completed more than [20 %] of the Course content; and
You have not downloaded substantial proprietary materials (where technically measurable).HOFT Academy
4.2 If you have accessed a significant portion of the content, or if the refund request is made after the stated period, we generally cannot provide a refund, unless required by law or in exceptional circumstances at our discretion.
5. Provider-Initiated Cancellations and Changes
5.1 If we cancel a Course before it starts for any reason (e.g., low enrollment, trainer illness, force majeure), you may choose between:
A full refund of all fees paid; or
A transfer to another Course or date of equal value, subject to your approval.Safe and Equal+1
5.2 If we significantly alter the Course (e.g., substantial date change, city change) and you do not agree to the new arrangements, you may cancel and receive a refund calculated as if we had cancelled the Course.
5.3 We are not responsible for any additional costs you may incur (e.g., travel, accommodation, loss of earnings). You are strongly advised to arrange appropriate insurance if needed.Boyes Turner+1
6. How to Request a Refund
6.1 All refund requests must be submitted in writing (by email or via our online form) to:
Email: [billing@yourcenter.com]
6.2 Your request should include:
Your full name;
Course name and date;
Proof of payment (receipt, transaction ID);
Reason for the refund request.Little Sunshines Academy
6.3 We may request additional information or documentation where necessary.
7. Refund Method and Processing Time
7.1 Approved refunds will be processed using the same payment method used for the original transaction (e.g., credit card, bank transfer), unless otherwise agreed.Blackboard Training+1
7.2 We aim to process refunds within [7–14] business days from the date the refund is approved. Actual posting times may vary depending on your bank or payment provider.Blackboard Training+1
8. Non-Refundable Items
8.1 Unless required by law, the following are generally non-refundable:
Administrative or registration fees explicitly labeled as non-refundable;
Course materials purchased separately (books, toolkits, software licenses);
Third-party exam fees or certification fees collected on behalf of external bodies.Training Centre+1
9. Compliance with Consumer Protection Law
9.1 Nothing in this Policy is intended to limit any mandatory refund or redress rights you may have under applicable consumer protection legislation (e.g., related to defective services or misleading information).EJLP +1
3) Cancellation Policy – Training Center (English Template)
This can be a separate page and also summarized on your course registration/checkout page.
1. Purpose
1.1 This Cancellation Policy sets out how and when Course registrations may be cancelled by participants or by [Training Center Name], and how such cancellations interact with our Refund Policy.Shuttleworth Academy
2. Participant-Initiated Cancellations
2.1 To cancel your registration, you must notify us in writing by email at [support@yourcenter.com] or through our official online cancellation form. Telephone cancellations are not sufficient unless confirmed in writing.Little Sunshines Academy
2.2 Your cancellation will be effective on the date and time we receive your written notice. The applicable refund (if any) will be calculated according to our Refund Policy based on that date.The Learning Foundry+1
2.3 If multiple participants are booked under one organization, the organization may cancel individual seats, subject to the same timelines and conditions.
3. No-Show Policy
3.1 If you fail to attend a Course without submitting a valid written cancellation request within the applicable timeframe, you will be treated as a no-show.
3.2 No-shows are not entitled to any refund or credit, unless otherwise required by law or explicitly agreed in writing.BBE Training+1
4. Substitution of Participants
4.1 Subject to availability and prior written notice (e.g., minimum 2 working days before the Course start), your seat may be transferred to another person from the same organization, at no additional charge.Boyes Turner+1
4.2 The substitute participant must meet any prerequisites for the Course and accept these Terms, the Refund Policy, and this Cancellation Policy.
5. Provider-Initiated Cancellations and Postponements
5.1 We reserve the right to cancel or postpone any Course for reasons including, but not limited to:
Insufficient enrolment;
Trainer illness or unavailability;
Technical issues;
Force majeure events (e.g., extreme weather, pandemics, governmental restrictions).The Learning Foundry+1
5.2 In the event of such cancellation, you may choose between:
A full refund of Course fees paid; or
Transfer to another Course/date at no additional charge (subject to availability).Safe and Equal+1
5.3 We will make reasonable efforts to inform you of cancellations or postponements as early as possible using the contact details you provided.
6. Changes to Course Format or Venue
6.1 We may, when necessary, change the Course format (e.g., from in-person to online) or the training venue within the same city. Such changes will not normally entitle you to cancel without charges unless the change materially affects your ability to attend.Boyes Turner+1
6.2 Where a material change is made and you are unable or unwilling to attend the revised Course, you may cancel and receive a refund or transfer in accordance with our Refund Policy.
7. Interaction with Refund Policy
7.1 This Cancellation Policy must be read together with our Refund Policy.
7.2 The fact that a cancellation is permitted under this Policy does not automatically mean that a refund is